1 Introduction & Scope
WC 18 (wc18.net) is a trusted online betting and gaming platform in Bangladesh. We believe protecting our members' privacy is an ethical responsibility. This Privacy Policy ("Policy") describes how WC 18 collects, uses, stores, and protects your personal information.
This policy applies to the WC 18 website, mobile application, and all related services. By registering on or using WC 18, you are considered to have accepted this Privacy Policy. We therefore encourage you to read it carefully before creating an account.
Important: This Privacy Policy applies to WC 18's
Terms & Conditions and should be read alongside it. Both apply equally to your use of the service.
2 What Data We Collect
WC 18 only collects information that is strictly necessary to provide our services. We never ask for unnecessary or excessive data. The different types of information we collect are described below.
| Data Type |
Example |
Mandatory? |
| Identity Information |
Full name, date of birth, national ID number |
Yes |
| Contact Information |
Mobile number, email address |
Yes |
| Financial Information |
BKash/Nagad/Rocket number, transaction history |
Yes (for payments) |
| KYC Documents |
NID/Passport photo, selfie photo |
For Withdrawals |
| Technical Information |
IP address, device information, browser type |
Automatic |
| Usage Data |
Betting history, login activity, preferences, and behaviour |
Automatic |
| Communication Records |
Support chat, email correspondence |
When You Contact Us |
3 How We Collect Your Data
WC 18 collects your information in several ways. You can find details on each method below.
- Directly from You: You provide data directly when completing the registration form, going through KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
- Automatically: When you use the WC 18 website or app, technical and usage data is collected automatically via cookies, log files, and tracking technologies.
- Via Third Parties: Data is occasionally verified against information from payment processors (bKash, Nagad, Rocket), identity verification services, and fraud prevention agencies.
- From Public Sources: Public records or information from relevant authorities may be used where required by law or for fraud investigation purposes.
Assurance: WC 18 never collects data from your social media or other personal accounts without your explicit permission.
4 Purpose of Data Use
WC 18 uses collected data solely for lawful and specific purposes. Below is a detailed breakdown of why we use your information.
- Account Management: Your data is used to create, verify, and manage your account — this is the foundation of our service.
- Payment Processing: Your financial information is used to process deposits and send withdrawals.
- Security & Fraud Prevention: Your data is used to safeguard your account and financial information and to detect suspicious activity.
- KYC & Legal Compliance: For age verification, identity confirmation, and compliance with anti-money laundering laws.
- Service Improvement: To analyze your usage patterns and improve WC 18's services.
- Personalized Experience: To offer promotions, deals, and betting tips tailored to your preferences.
- Customer Support: To effectively assist you with complaints, questions, and issue resolution.
- Legal Obligations: Where required to meet the demands of government or regulatory authorities.
5 Data Sharing Policy
WC 18 never sells your personal data. However, limited information may be shared with third parties in certain specific circumstances.
- Payment Partners: Only the financial information required to process transactions is shared with payment providers such as bKash, Nagad, and Rocket.
- Identity Verification Services: Relevant information is shared with authorized verification agencies to complete the KYC process.
- Technology Service Providers: Technology companies that help operate our platform may process limited data under strict confidentiality agreements.
- Legal Obligations: Data may be disclosed when legally required by a court order or a valid request from a government authority.
- Business Restructuring: In the event of a business merger or acquisition involving WC 18, data may be transferred, but the new entity will be bound by this same policy.
Our Clear Commitment: WC 18 never sells or rents your data to advertisers, marketers, or any other third party for commercial purposes.
6 Cookies & Tracking Technologies
The WC 18 website and app use cookies and similar tracking technologies to enhance your experience and ensure the platform functions properly.
- Essential Cookies: These cookies are essential for the website to function. They are required for login sessions, security verification, and payment processing.
- Functional Cookies: These cookies are used to remember your preferences, such as language, theme, and settings.
- Analytics Cookies: To collect anonymous statistics that help us understand how the platform is being used.
- Cookie Controls: You can manage cookies through your browser settings. However, disabling essential cookies may affect certain features of the site.
7 Data Retention Period
WC 18 does not retain your data longer than necessary. Retention periods vary depending on the type of information.
- Account Information: For the duration the account remains active, and up to 5 years after closure in accordance with legal obligations.
- Financial Transaction Records: Retained for a minimum of 5 years in accordance with financial regulations.
- KYC Documents: At least 5 years from the date of verification.
- Support Contact: 2 years from the date of resolution.
- Log Files & Technical Data: Typically up to 12 months.
Deletion Request: You may request early deletion of your data; however, some data may not be removable due to legal obligations.
8 Your Rights
As a WC 18 member, you have several important rights regarding your personal data. We respect these rights and are committed to upholding them.
You can request a full summary of the personal data WC 18 holds about you at any time. We will respond within 30 days of receiving your request.
If any of your information is incorrect, you can request a correction. Updates can be made directly through Account Settings or by contacting support.
After account closure, you may request that certain data be deleted. However, we are legally required to retain some information for a specified period due to regulatory obligations.
You can opt out of marketing messages or promotional communications at any time through Account Settings or by contacting support.
You may request a copy of your personal data in a machine-readable format. Contact our support team and it will be provided within 30 days.
9 Children's Privacy
WC 18 strictly prohibits all services for users under 18. We do not knowingly collect or process any personal data from minors.
Age verification is mandatory during registration. If we discover that data has been collected from a minor, the account will be immediately closed and all associated data permanently deleted.
Warning: If you become aware that a minor has created an account on WC 18, please contact us immediately
support@wc18.netto let us know.
10 Security Measures
WC 18 follows industry-standard security technologies and practices to protect your data. Our security framework operates across multiple layers.
- SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption, ensuring your information cannot be intercepted in transit.
- Two-Factor Authentication (2FA): We recommend enabling two-factor authentication on your account for an extra layer of security.
- Firewall & Intrusion Detection: Our servers are protected by advanced firewalls and systems that detect suspicious activity.
- Regular Security Audits: Our systems undergo regular security audits conducted by third-party experts.
- Staff Training: All our staff receive regular training on privacy and data protection.
- Data Minimisation: We only collect what is necessary and delete non-essential data as soon as possible.
Your Role: Keep your password strong, never share it with anyone, and always log out after using an unfamiliar device.
11 Policy Updates
WC 18 may update this Privacy Policy when necessary. For any significant changes, we will notify you in advance via your registered email or mobile number.
Any changes to this policy take effect from the date they are published. Continued use of WC 18 after such changes means you accept the updated policy. We recommend checking this page from time to time.
12 Contact
For any privacy-related questions, complaints, or requests, please get in touch with us. Our team typically responds within 24–48 hours.